Problems dragging to trash bin

Help & Support
1

Hello!

I have downloaded Interviewer on multiple different Android tablets, and each time I have trouble dragging nodes to the trash can (in the case I want to delete one at the name generator stage). Sometimes the app recognizes that my finger is dragging and the trash bin appears, but most of the time the node doesn’t move at all.

Has anyone else run into this issue, and is there a trick that I’m missing?

2

Hi @kristen!

Thanks for reaching out. Sorry to hear you’re running into an issue using the application on Android tablets. From our testing, we haven’t been able to replicate this bug, so perhaps you could share a video of the issue you’re encountering to help us troubleshoot? If it’s easier, I would also be happy to have a quick call to look at this.

Kate