Error when uploading protocol to Fresco

Help & Support
1

I found a post about this from 2 years ago, but there was not a solution so apologies for duplication. I’m trying to upload a protocol to Fresco and I keep getting the same error:

Asset “ae9b7450-7076-11ef-a505-939c1a70c88c.jpg” was not found in asset folder!

The protocol doesn’t have any external images loaded into it, so I’m not sure how to address the bug. I’ve been successful at uploading other protocols and administering them. Thanks!

2

Hi Michael,

Welcome to the community! Really sorry about the upload issues you’re having. Will you please let me know the version of Fresco you’re currently using? You can find this on the Settings page.

If you’re able to share your protocol with me, that would also be helpful to troubleshoot this. You can email it to me at buckhalt@northwestern.edu.

Thanks,
Caden

3

Hi Caden,

I’m running Fresco v1.2.2 (7b10a0a). It looks like I need to do a version update, so I will also do that and see if it resolves the issue. I sent you the protocol directly so let me know if that seems to be the source of the problem.

4

Hi Michael!

I know Caden has been chatting with you via email and has manually edited the protocol so that it works. I just wanted to post a quick update incase anyone else encountered this.

It looks like there might a small bug in Architect with removing protocol assets, whereby the asset file itself is correctly deleted, but the pointer to it is left behind. Interviewer didn’t actually verify that assets listed in the protocol were physically present, so this is actually only coming to our attention now because of improvements we made in Fresco.

From what we can tell, this is totally harmless, except that it of course prevented you from getting on with your work in this instance (and again, apologies for that). While we work on finding the cause of the issue in Architect, if people want to manually fix their protocols they can follow these steps:

  1. Ensure you have a backup of your protocol. Copy it to a safe place.
  2. Open your protocol in Architect, and from the main timeline view, click on “Resource Library”.
  3. Look for any resources that show “unused” (see screenshot). Hover over these resources, and click the trash/bin icon to remove them.
    Resource Library in Architect
    Resource Library in Architect3408×2354 397 KB
  4. Save your protocol.

This should allow the upload to complete.

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